Terms of Sale

The Valerie Brand Store is run by Veebeez Beauty House, 18b Fola Osibo Rd, Lekki Phase I, Lekki 106104, Lagos. These Terms apply when you buy from store.thevaleriebrand.co. By placing an order you agree to them.

Salon appointments follow our Booking Terms, and courses follow the terms on Veebeez Academy.

1. 2.1

   Optional: You can check out as a guest. An account makes it easier to track orders, reorder and leave reviews.

2. 2.2

   Accurate details: Keep your name, phone number, email and delivery address up to date so we can reach you about your order.

3. 2.3

   Security: Keep your password private. Tell us straight away if you think someone else has used your account.

1. 3.1

   Range: Haircare, skincare, makeup, body care, hair extensions, accessories and styling tools such as hot combs, curlers and straighteners.

2. 3.2

   Descriptions and photos: We describe and photograph products as accurately as we can, but colour, packaging and size can look slightly different on your screen or change between batches.

3. 3.3

   Using products safely: Read the label and follow the directions. Patch-test new skincare, haircare and colour products, and check ingredients if you are pregnant, breastfeeding or have allergies or a skin condition. Ask us if you are unsure.

4. 3.4

   Availability: Everything is subject to stock. If an item sells out after you order, we will tell you and refund it.

5. 3.5

   Wholesale: Bulk orders are welcome. Contact us for bulk pricing.

1. 4.1

   Naira: Prices are set in Naira (NGN). The price you pay is the one shown at checkout when you place your order.

2. 4.2

   Other currencies: If you switch the display currency (for example to USD), the converted price is a guide only. The amount charged is confirmed on the payment page, and your bank may add its own conversion fees.

3. 4.3

   Mistakes: If a product is listed at a clearly wrong price, we may cancel the order and refund you in full, even after it is confirmed.

1. 5.1

   Placing an order: Your order is accepted when we confirm it by email or in your account. We may decline or cancel an order, for example if payment fails, an item is unavailable or we suspect fraud. You are refunded for anything you paid.

2. 5.2

   Secure payment: Payment is handled on a Flutterwave-hosted checkout, which accepts card, bank transfer, USSD and mobile money. We never see or store your full card details.

3. 5.3

   No cash: We do not take cash, online or in the salon. We may ask for proof of transfer before an order ships.

1. 6.1

   Before we pack it: You can cancel while the order is pending or confirmed, from your orders or by contacting us. Paid orders are refunded to your original payment method.

2. 6.2

   After it is processing: Once an order is being packed or has shipped it can no longer be cancelled. You can return it under the returns policy below.

1. 7.1

   Where we deliver: Across Nigeria, and to Ghana, the United States and the United Kingdom.

2. 7.2

   Fees: The delivery fee depends on your location and is shown at checkout before you pay.

3. 7.3

   Timing: Lagos orders usually arrive within 24–48 hours, other Nigerian cities in 2–4 business days, and international orders in 5–10 days. Orders placed before 2pm Lagos time usually ship the same day. These are estimates, not guarantees.

4. 7.4

   Tracking: Every order is tracked. You receive tracking details once it ships.

5. 7.5

   Address and handover: Check your delivery address before you pay. If a delivery fails because the address is wrong or nobody is available, re-delivery may cost extra. The order is yours once it is delivered.

6. 7.6

   International orders: Any customs duties or import taxes charged by the destination country are paid by the recipient.

1. 8.1

   Unopened items: Unused, unopened items in their original packaging can be returned within 14 days of delivery for store credit.

2. 8.2

   Opened products: For hygiene reasons, opened skincare, makeup, haircare and hair extensions are final sale.

3. 8.3

   Damaged, faulty or wrong items: Email info@thevaleriebrand.co within 48 hours of delivery with your order number and photos. Once we confirm the problem, we replace the item or refund it to your original payment method.

4. 8.4

   Styling tools: Electrical tools carry the manufacturer's warranty only. The warranty does not cover misuse, damage from the wrong voltage, or wear and tear.

5. 8.5

   Bundles: Bundles are sold as a set and are returned as a set.

Discounts, flash sales and bundle prices last for the stated time or while stock lasts, and cannot be added after an order is placed. Only one promotion applies per order unless we say otherwise.

Reviews must be honest and about a product you bought. We may remove reviews that contain hate, spam, personal data or content that breaks the law. By posting a review you let us show it on the store and on our social pages.

The Valerie Brand and Veebeez names, logos, photos and site content belong to us or our licensors. You may not copy or reuse them, or use them to train AI models, without our written permission.

To the extent Nigerian law allows, we are not liable for indirect or consequential loss, for reactions where the label or safety advice was not followed, or for delays caused by couriers or events outside our control. Our liability for an order is limited to the amount you paid for it. Nothing in these Terms limits liability for death or personal injury caused by negligence, for fraud, or your rights under the Federal Competition and Consumer Protection Act.

We may update these Terms. The version shown when you place an order applies to that order. These Terms are governed by the laws of the Federal Republic of Nigeria. We will first try to settle any dispute in good faith by email at info@thevaleriebrand.co, and failing that, by the courts of Lagos State.